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MICHAELE DOMNISCH
Michaele Domnisch, Key Food Stores’ Senior Director of IT has more than 35 years of experience in the supermarket industry. Michaele began her career in retail with Penguin Supermarkets, a Key Food Member with ten stores, as a cashier promoting to bookkeeper and then manager before transitioning to a corporate managerial role where she oversaw training, operational controls, policy and procedure development, payroll, labor relations, point of sale, technology, and strategic planning.
Michaele continued to expand her career and joined the Key Food Cooperative 15 years ago in a Project Manager role assisting with retail facing projects for the ninety-eight member stores. She was presented with the opportunity to build an IT team to implement an aggressive list of projects supporting both the Co-op as well as member stores. To ensure proper support of the member stores, Michaele established a bi-lingual Service Desk to field support calls. As Co-op membership expanded so did the need for support of applications and network infrastructure which led to the creation of a field support team.
Recently, Michaele played an integral part in the ERP transformation of the organization. She worked with the business to gather requirements, create functional specifications, and worked with implementation team to develop, validate, train, and deploy various applications across the organization. She continues to work closely with members to enhance the systems to meet needs as well as identify and implement new technologies to provide efficiencies.
Michaele firmly believes that the IT organization’s role for stores is to not only provide technical solutions but to ensure those solutions are flexible so that they can support the independent retailers that comprise the co-op’s membership. Michaele continues to provide excellent member support with the assistance of her team of dedicated IT professionals. Her team consists of Project Managers, POS Specialists, Network Analysts, Service Desk Analysts, System Administra- tors and Field Service Members. Michaele’s goal is to ensure that both headquarters and member stores have the support necessary to meet their goals and objectives.
Michaele is excited to investigate and implement new technologies that will help drive efficiency for Key Food Stores Cooperative Inc. member stores.